Need to return an item? No problem. Simply follow these steps:
Items Damaged in Transit or if you have received the wrong item.
If any items were damaged in transit or incorrectly delivered, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly.
Items should be returned in their original packaging complete with all accessories. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be ‘as new’ when returned to us.
Once you’ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received by our warehouse, we’ll issue a full refund for the product to your original payment method.
All returns and cancellations are subject to the relevent paragraphs in our Terms & Conditions.