Our Simple Returns Policy
Need to return an item? No problem. Simply follow these steps:
- Please contact us to advise us of the situation.
- Package your products ready to send back to us. Please ensure you enclose documentation allowing us to identify both you and your order and detailing the reason for your return.
- Return your item to us. We recommend using a delivery method that requires a signature on delivery such as Royal Mail Special or Recorded Delivery.
Items Damaged in Transit or if you have received the wrong item
If any items were damaged in transit or incorrectly delivered, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received by our warehouse, we'll issue a full refund for the product to your original payment method.
All returns and cancellations are subject to the relevent paragraphs in our Terms & Conditions.