My husband and I run our own business & we are involved in our village Flower show, so this year we decided to sponsor a new "Best in Show" section and went on line to buy a cup. We found Challenge Trophies and ordered our new cup beautifully inscribed with our company name and "awarded for Best In Show" The item arrived beautiful packaged and on opening the cup we discovered the base was cracked and the cup slightly damaged. I telephoned the offfice to inform them and spoke with an extremely professional, helpful and cheerful lady who told me it would be replaced the very next day and I simply lost count of how many times she apologised. I felt she was genuinely upset for us and like I said apologised for the problem. The very next day a new replacement cup arrived (just as she had promised) and now all I can say is Thank you for the service the quality of the item and the helpful lady on the end of the phone. First class service and I would thouroughly recommend this company.